Confirm the bet was accepted
Check whether the chip or stake left the available balance before the disconnect. A visual placement that never reached the server is different from an accepted wager.
PLAYER PLAYBOOK · rules · history · settlement
Check Whether the Accepted Live Bet Finished Without You
Losing the video stream does not necessarily cancel an accepted wager. A live round can continue at the table, while games requiring another player decision may apply a rule-defined default. The final result belongs in the game history or transaction ledger.
Enter the current casino lobbyRead the game-specific disconnect rule
Roulette and baccarat can settle without another choice, while blackjack may require a hit, stand or other action. The provider rules describe the default when the player cannot respond.
Open history after reconnecting
Match the game, table, round time, stake and result in transaction or game history. Reopening the table is not proof that the earlier round was void.
Escalate one identifiable round
Give support the game, provider, table, time, wager and round ID. Include the error screenshot but never account credentials or a full payment record.
What to keep
Keep the table, provider, accepted stake, disconnect time, round ID, settlement result and resulting balance movement.
More from this section
Quick answers
Does a lost stream cancel the bet?
Not necessarily. An accepted round can finish automatically.
Where is the result checked?
Use the signed-in game history or transaction ledger.
Can live blackjack apply a default?
The provider rules may define an automatic action when another decision is required.
Last reviewed: 30 July 2026